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Case Study

1 Plumbing service Booking App

A Seamless Platform for Customers & Service Providers

Introduction

I designed a mobile app for a B2C company that connects users with professional plumbers. The app allows customers to book plumbing services effortlessly while enabling plumbers to register as service providers and grow their business.

Timeline- 48 Hrs

Role- UX Researcher, UX Designer

Problem Statement

Finding the right local tasker for on-demand services is challenging due to the lack of accessible contact information and verified work history, raising concerns about reliability and safety. Users also face difficulties with flexible payment options, convenient booking times, and recurring service issues, often without warranties or quality assurance.

Goal

Slash mobile app will provide users with an easy way to find and connect with local service providers, improving accessibility and convenience. By enabling direct connections between users and local workers, the app enhances engagement and service efficiency.

Using the design thinking approach, I began conducting a survey to collect both quantitative and qualitative data in order to gain insights into user challenges and behaviors.

Questions I mainly focused-

- Tell me about your experience trying to find a local worker?
- What do you expect from local worker?
- What do you look on when choosing a local worker?

UX

UI

Research

82.3%

Respondents look for a local worker who has experience

44.9%

Respondents prefer a local worker who dedicated in services

56.7%

Respondents want to have services guarantee after services

Convenience

Users want a fast and easy way to find and book local service workers. The app should be user-friendly and provide a seamless booking experience.

Trust and Transparency

User wants Proper background checks, ratings, and reviews for service providers.

Pricing

Users want to find service workers at a fair price. The app should allow service workers to set their own prices, but also provide users with an estimated price range for the service they need.

Availability

Users want to be able to book service workers as quickly as possible. The app should show service workers' availability in real-time and allow users to book them with a few taps.

Insights.

Persona.

Based on our Research

"She is a full-time working Professional as a manager and is dedicated to career and her family. She values her time and she is finding to manage her busy Schedule" 

-Astha (Working professional)

Astha's pain point

Main pain point is the difficulty of finding qualified service workers who are available on her schedule

Astha's Frustration

She is also frustrated by the lack of transparency and efficiency in the booking process.

Astha's Need and expectation

She also values convenience and flexibility in scheduling.

Astha's Need and expectation

She a service that can provide her with a wide range of qualified service workers and a transparent and efficient booking process.